Kimberly Rux
Multidisciplinary Designer
Phone:
203-520-0553
Email:
Address:
Connecticut, USA
Professional Summary
Versatile professional with a background in IT and operations, now advancing expertise in digital arts through coursework toward an associate’s degree in Digital Arts Technology with a focus on screen and print graphics. Skilled in process improvement, customer support, and team management, with experience in graphic design principles applied to digital and print media. Known for a strong organizational sense and a clear communication style, complemented by hands-on knowledge of digital design tools. Eager to merge technical know-how with creative vision to deliver impactful visual solutions.
Work Experience
Nov. 2022 - Present
Nov. 2022 - March 2024
Jul. 2020 - Nov. 2022
Oct. 2018 - Nov. 2022
Nov. 2012 - Sept. 2018
Operations Administrator at Southridge Technology
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Developed and implemented streamlined ticketing processes, increasing technician efficiency and improving client response times.
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Managed scheduling for on-site and remote technical support, optimizing resource allocation to meet client needs.
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Oversaw inventory management, ensuring timely ordering and availability of essential equipment and supplies for team operations.
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Served as a primary point of contact for client inquiries and service calls, maintaining high standards of professionalism and client satisfaction.
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Coordinated and supported technician training on new systems and software, enhancing service quality and compliance with best practices.
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Created and maintained detailed documentation, including call notes, policies, and processes, as well as a comprehensive office binder for quick reference.
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Fostered positive team morale through effective communication and support, aiding in employee retention and engagement.
Marketing Director at Southridge Technology
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Developed and executed comprehensive marketing strategies across digital, print, and social media channels.
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Oversaw content creation for campaigns to produce high-quality visuals, blog posts, and social media content aligned with brand aesthetics.
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Analyzed market trends and competitor strategies to identify opportunities.
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Managed social media accounts
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Led rebranding initiatives that updated brand guidelines, refreshed visual identity, and created consistency across all touchpoints.
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Collaborated with sales and business development teams to align marketing campaigns with new product launches.
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Conducted regular performance analysis using tools like Google Analytics.
Technical Account Manager at Southridge Technology
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Maintained strong client relationships and ensured a positive customer experience across managed accounts.
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Oversaw an IT environment with 300+ users and managed 10 Windows Server 2019 servers to ensure smooth operations and system reliability.
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Led successful cloud migration from an on-premise file server, enhancing accessibility and data security.
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Implemented Azure Active Directory integration with on-premise Active Directory, streamlining identity management across platforms.
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Administered Office 365 email tenant and managed a variety of license types to meet client needs and optimize user productivity.
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Developed and presented annual budgets for client accounts, outlining projected costs and recommendations for optimized IT spending to support strategic goals.
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Provided 24/7 on-call support for managed accounts, ensuring quick issue resolution and minimal downtime.
Remote Support Specialist at Southridge Technology
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Served as the primary point of contact for help desk services, diagnosing, troubleshooting, and resolving support tickets through on-site visits, remote access, phone, and email.
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Delivered daily technical support for email issues, network connectivity, peripheral devices, and system maintenance, ensuring consistent functionality.
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Performed research and diagnostics to investigate and resolve hardware and software issues efficiently.
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Provided prompt, professional first-line support to end users, ensuring timely and accurate issue resolution.
Associate at DAVIS IGA
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Created and maintained weekly advertisements and regularly updated the website to enhance user experience and engagement.
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Ensured high customer satisfaction by delivering exceptional customer service and addressing client needs promptly.
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Managed and balanced cash drawer, maintaining accuracy and accountability in daily transactions.
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Team Coordination and Scheduling (technical support, remote and on-site)
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Documentation and Organization (policy creation, procedural guidelines)
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Time Management (task prioritization, handling high-volume requests)
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Digital and Print Media (design for screen, print, and multimedia applications)
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Mentoring and Training (supporting team development and growth)
Skills
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Adobe Creative Suite (Photoshop, Illustrator, InDesign)
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Graphic Design Principles (composition, color theory, typography)
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Aesthetic Sensibility (branding, layout design, visual consistency)
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Process Optimization (workflow efficiency, ticketing systems)
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Inventory and Resource Management
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Client Relations (clear, professional communication, conflict resolution)
Education
Naugatuck Valley Community College — Digital Arts Technology A.S., 2026
Naugatuck Valley Community College — Digital Arts for Print & Screen Certificate, 2026
Naugatuck Valley Community College — Computer Information Systems A.S., 2018
Naugatuck Valley Community College — Management Information Systems Certificate, 2018
Google — Foundations of User Experience (UX) Design Certification, 2023
Coursera — Marketing Analytics Foundation Certification, 2022
Coursera — Introduction to Marketing Analytics Certification, 2022
I'd love an opportunity to work with you!
My diverse skillset makes me an ideal candidate for any digital art role you may need to fill. Please reach out to me via email so we can connect!
